I’m a Chilean 🇨🇱 User Experience designer working in services and products. I use service-design tools 🔧 and a design thinking approach 🧠 to convert ideas into solutions 💥.

Currently, I’m designing a service with The Cocktail for Banco Santander.

This is what I do

Discovering

Tools and methodologies applied to rise insights collaboratively with users and stakeholders. Workshops and cultural probes to collect information regarding pains and user behavior.

Defining

Conceptualization of ideas and definitions into maps and models to enable service decisions. Fast prototyping and controlled environment implementations to probe hypothesis.

Developing

Creation and test of digital products and design systems by mockups and prototypes. Usability, guerrilla, and heuristic tests to detect design problems.